No Refunds/Returns: All products are made to order and are strictly non-refundable and non-returnable.
Approval Required: Client must approve all samples, materials, sizes, and designs in writing before production. No changes once production starts.
Standard Tolerances: Slight variations (±5%) in size, color, and finish are normal and not considered defects.
Production Timeline: All production and delivery timelines are estimates and may vary due to material availability, labor, technical issues, or unforeseen circumstances. We are not liable for any loss, penalty, or claim arising from production or delivery delays.
Claims Window: Defect claims must be made within 7 days of delivery, with written notice and photo evidence. Late claims will not be accepted.
Force Majeure: We are not liable for delays or issues due to events beyond our control (e.g., disasters, strikes, pandemics).
Payment Terms Clause: Production will begin only after receipt of agreed advance payment. Final payment must be cleared before dispatch. Delayed payments may delay delivery.
Sampling Disclaimer: Bulk production may differ slightly from sample due to dye lots, fabric sourcing, or manual processes. This is not considered a defect.
Intellectual Property (IP) Use: Client confirms they have rights to use all designs, logos, or trademarks provided. We hold no liability for any third-party IP claims.
Third-Party Logistics Disclaimer: We are not responsible for issues caused by third-party logistics providers, including delays, customs clearance, or damage in transit.
Cancellation Policy: Once an order is confirmed and production begins, cancellations are not accepted. All payments made are non-refundable.
Quality Check Agreement: All goods are quality-checked before dispatch. Any QC standards required by the client must be communicated in advance.
Indemnification Clause: Client agrees to indemnify and hold us harmless against any loss, claim, or damage arising from their misuse of the goods.
